hold / resume not work

[bluetel2]

hi all,

it's on galaxy s and android 2.1

tks

 

[LeonidasG_3CX]

Hi,

When you say Hold and Resume does not work what exactly do you mean? Does the 3CXPhone crash? Or does nothing happen?

 

[bluetel2]

Hi Leonidas,

in fact, when i take call, and make hold, the caller is on hold it's ok, but when i want to resum... no resum, caller is yet on hold.


11:34:50.506 [CM503008]: Call(1404): Call is terminated
11:34:50.131 [MS211000] C:1404.2: 192.168.1.236:16400 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
1Ext:Ext.123@[Dev:sip:[email protected]:1100;rinstance=3b99b2ccb31add88]
11:34:42.522 [CM503007]: Call(1404): Device joined: sip:[email protected]:5060
11:34:42.522 [CM503007]: Call(1404): Device joined: sip:[email protected]:5060
11:34:41.022 [CM505001]: Ext.131: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA922-6.1.3(a)] PBX contact: [sip:[email protected]:5060]
11:34:41.022 [CM503002]: Call(1404): Alerting sip:[email protected]:5060
11:34:40.959 [CM503025]: Call(1404): Calling Ext:Ext.131@[Dev:sip:[email protected]:5060]
11:34:40.912 [CM503004]: Call(1404): Route 1: Ext:Ext.131@[Dev:sip:[email protected]:5060]
11:34:40.912 [CM503010]: Making route(s) to <sip:[email protected]>
11:34:40.912 [CM505001]: Ext.500: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone for Android 1.1.13] PBX contact: [sip:[email protected]:5060]
11:34:40.897 [CM503001]: Call(1404): Incoming call from Ext.500 to <sip:[email protected]>

tks advance

 

[LeonidasG_3CX]

Hi,

I'd try disabling your firewall momentarily and try the test again and see what happens.

 

[bluetel2]

Hi,

I'd try disabling your firewall momentarily and try the test again and see what happens.

i have disable firewall on server but the same result. it's like server don't see resume fonction.

i send you per mp the 3cx log

 

[StefanW]

may better send a wireshark pcap to see if and how the resume come to the system.

 

[LeonidasG_3CX]

It would be best to send a Wireshark Capture to [email protected]
The Logs of the phonesystem won't say much in this case.

Also, what is the nature of the call? Is it an Internal Call?

 

[bluetel2]

may better send a wireshark pcap to see if and how the resume come to the system.

Hi
can you send me per MP your email add, i will send you the wireshark file.

tks