Hold Time report missing

[mahmoud.helmy@cairoairpor]

dear 3cx support i cant find report about hold time where i can find it ?

 

[FS_Mathieu]

Hello Mahmoud !

What do you want to do ? Create a report for an user/group/queue ? And only to get hold time stats ?

 

[mahmoud.helmy@cairoairpor]

agent just but client on hold a lot of time i can't find report to know which my agent do that
i need report show me hold time in queue and extension

 

[JohnS_3CX]

Unfortunately there is no way to see when the call was placed on hold as calls that are put on hold count towards the talking time.

Technically the call was answered and it is still active. Putting a call on hold does not show up in any report.