Holiday dates/prompt not working

[Alphabetic]

Hosted
Debian
Prof Annual 16.0.493
SIP trunk - Voiceflex

Office hours are not configured

I've set up holidays from 20th Dec - 1st Jan with a prompt.

When the call comes in it isnt playing the prompt from the holiday and is going straight to the destination out of office hours and not going to the HOL IVR.

I'm having a brain fart and cannot figure it out.

SIP trunk is set to play holiday prompt when global holiday and there is no defined office hours for SIP trunk.

 

[Alphabetic]

Knew it was something simple.

Turned on "play holiday prompt..." on the inbound rule too.

 

[farsight]

A little more complex than that. On the SIP Trunk, you can set office hours. If you do that, overwrites the global office hours.

The next issue is that after it plays the holiday message, it hangs up!!. I want it to go to a Digital Receptionist.

 

[Alphabetic]

Sorry what?
I figured out where I was going wrong. We don’t have office hours set and the inbound rule wasn’t set to play holiday prompts.
Setting holidays will send calls to HOL IVR