Holiday not working.

[ElementalWindX]

I have holidays setup per pic below:

Incoming calls:


Holiday schedule:





Yet for whatever reason it's playing our office closed message. Any idea what I'm doing wrong and why it won't play the christmas22.wav?

 

[GeorgeP_3CX]

Hi @ElementalWindX,

Have you tried restarting the 3CX Phone System services after you configured the holiday and the new prompt?

 

[ElementalWindX]

Hi @ElementalWindX,

Have you tried restarting the 3CX Phone System services after you configured the holiday and the new prompt?

Yep that was the first thing I did. It still keeps directing to a closed digital receptionist

 

[N_G]

You are using the old way. It works but based on the info provided its not possible to see where you made the configuration error.

However we have since made a new way using the new groups method in Update 6. You configure office hours and holidays in the Group (which can be the default group if you only have one group) and then you must forward your main number to the group (assign did or main trunk number to it) then you can define where a call should go when closed, open or on holiday.

 

[ElementalWindX]

You are using the old way. It works but based on the info provided its not possible to see where you made the configuration error.

However we have since made a new way using the new groups method in Update 6. You configure office hours and holidays in the Group (which can be the default group if you only have one group) and then you must forward your main number to the group (assign did or main trunk number to it) then you can define where a call should go when closed, open or on holiday.

Happen to have a youtube video or some kind of how-to doc on doing this? I'm not quite following you.

 

[ElementalWindX]

To expand on this, this is what the status scheduler looks like from extension 300. I'm following this video which is definitely outdated at this point :/

. Not sure what other information I could possibly include to help troubleshoot this.

My manner of thinking is this. A call comes in (555-555-4444) -> Inbound rule says "Play holiday prompt when it's a global holiday". The holiday prompt is set for right now and should play christmas22.wav with the HOL IVR, but instead ignore that this is turned on and treats the call like any other normal day and goes to the office closed DR.

 

[Alphabetic]

Have you ticked this option on your sip trunk?