Holiday prompt not play as expected

[Jeremy Wei]

3cx version: 18.0 update 8 (build 939)
How I set up holiday voice message:
Go to settings > Lanugage & Office Hours > Configure Holidays > +add the holiday and add the .wav file as prompt


This is our inbound rule:

When I set up a holiday in "configure holidays", instead of playing my customized holiday prompt, the system will route the caller to IVR 802 (Outside Office Hours IVR).

I have a few questions:
1. to make it work as expected (play the customized Easter prompt during Easter), should I tick the "Play holiday prompt when it is a global holiday"?
2. I'm a bit confused about: "Play holiday prompt when it is a global holiday"
does the global holiday mean the holidays I added in "Configure Holidays" or some default global holidays in 3cx system?
If I tick this option, will it use the holiday prompt I uploaded in "Configure Holidays" or will it use the Ext. HOL IVR?

Thank you.

 

[TheodorosG_3CX]

There are no pre-defined Holiday configured in the PBX as you need to set them.
If the Play Holiday Prompt is not checked this will be routed to the Out Of Office routing.
Since there is a prompt this will be played and then route to the HOL IVR, if though the prompt is not configured it will go directly to the HOL IVR.