holiday prompt

  1. V20 Holiday

    Apologies for this topic again, we have just been moved to V20 recently. We have 4 depots, each depot's open(day) IVR is in it's own department, each depot has different holiday dates (as some depots are open on a bank holiday or different days at Christmas etc...). So the question is how is it...

  2. Set a Prompt to go with a holiday in SMB free?

    I may be missing something obvious. Trying to set a week long holiday for my client going on vacation. SMB free version 20. I can create a holiday, set the dates, but there's no option to select a prompt to play when a call comes in during that vacation time. The option to include a prompt...
    • VoyantPhone
    • Thread
    • holiday holiday prompt smb free
    • Replies: 3
    • Forum: SMB

  3. v20 Specific Holiday Prompts by Holiday

    In v18, we were able to choose a specific prompt by holiday, it would then play the speicifc prompt and use the IVR "HOL" for the menu options. If no specific prompt was selected, the default prompt on "HOL" would apply. It seems in v20, this is all different now? I've found some documentation...

  4. Solved V20 Incoming calls goes to busy tone after enabling Holiday Script prompt

    Hi 3CX Team, I would like to seek your amazing brains on this matter. Recently, 3CX v20 have released the Call Scripts integration. In preparation for the upcoming Christmas break, we tried enabling it on two of our self-hosted clients, however, it made their incoming calls fail. We tested the...
    • daryl.advincula
    • Thread
    • call script custom holiday holiday prompt incoming calls incomming call failure integration
    • Replies: 2
    • Forum: Phone System / PBX

  5. Department Office Holidays

    Hi, I just switched to V20 Update 2 (Build 715) from V18.9a. Currently I am trying to configure different deparments to have different voice prompts for their ''office holiday'' How do these work currently? When I add the department to an existing IVR, the office hours of the deparment are the...

  6. Understanding Holiday/Office Hours

    I am in the process of setting a clients Holiday and Office hours back up. I've been doing some reading on the new V20 setup for doing this. I've tested it working properly but, I am having trouble finding documentation on what the "prompt" does in the Office Holidays setup. As I understand it...

  7. Holiday prompt not play as expected

    3cx version: 18.0 update 8 (build 939) How I set up holiday voice message: Go to settings > Lanugage & Office Hours > Configure Holidays > +add the holiday and add the .wav file as prompt This is our inbound rule: When I set up a holiday in "configure holidays", instead of playing my...
    • Jeremy Wei
    • Thread
    • holiday prompt
    • Replies: 1
    • Forum: SMB
  8. ronenba

    setup button / dial code to change the PBX to holiday massages

    currently have IVR ( Digital Receptionists) day message and night massage (after hours) is there a way to change the messages by dial code (BLF button) from regular messages to Holiday messages? (Holiday day message and holiday Night massage ) thank you
    • ronenba
    • Thread
    • custom holiday digital receiptionist force office hours holiday prompt
    • Replies: 4
    • Forum: Phone System / PBX
  9. ronenba

    Configure Holidays message

    I setup a holiday message from settings - Language & office Hours - Configure Holidays created a holiday test message then went to Inbound Rules opened each rule and check/activate Play holiday prompt when it's a global holiday I setup to start in 2 min the holiday prompt doesn't work any...

  10. Group Routing Holiday Message

    There doesn't seem to be a way to play a holiday message for a call routed group. Is there a workaround so that a Group Holidays can play a message or is there a possible update that will address this issue?
  11. amannick

    Holiday Prompt as per queue

    Can I create holiday or out of office prompt as per queue ?? Please help Thanks Aman

  12. Voicemail for Holidays

    Hello I want to know if it's possible to configure Holidays with Voicemail options? I did not found any options, maybe you can help me. Cheers, Flavio
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