Holiday Prompts V18 Update 5 Beta

[torresfrank1]

Hi there, I just noticed that when there is a holiday set in this beta of 18.5, there is no holiday prompts. Instead, there is dead silence. I also noticed the issue with a call flow in place. If I remove the holiday from the settings, everything works as expected. I can figure it out using Rest API for a workaround, but there is something off with the holidays in this version.

 

[AramS_3CX]

Hi torresfrank1

We checked this and the holiday prompt works as expected.
Is it possible that the audio file that was used as a Holiday Prompt was deleted from the system?
To check it, please navigate to Settings->Language & Office Hours->Configure Holidays. Edit the configured Holiday and check if there you can see the prompt and select it from the dropdown.

 

[torresfrank1]

I tested afterward, and it worked. I am not sure what happened there. I'll keep an eye on it.