Horrible IVR audio quality

[BitVentures USA]

Hello, when I upload a .wav encoded to the recommended 8,16,mono it is embarrassingly bad quality when callers hear it. The source audio is fine before I upload it. What's odd is the other built-in prompts and the music on hold is just fine. I'm evaluating 3CX and I'm about ready to license it, but this will be a show-stopper if I can't get the IVR to have the same audio quality as the rest of the system.

Any suggestions would be most appreciated.

Thank You

 

[StefanW]

you can give our audio converter a shot: https://services.3cx.com/audio-converter
maybe it is just something your converter did to it...

 

[AWS2P]

Perhaps you record your wav file too high level, if you are under windows you can use audacity software (free of charge) to decrease sound level before export to wav and UL on 3CX, try if this is better .
I've already had files recorded at too high level, they were good to listen on computer but very noisy on 3CX.

 

[eddv123]

This link here's pretty useful for information on the WAV file format, Audacity and another converter you can run off of the platform which will convert all your files:

https://www.3cx.com/docs/converting-wav-file/