Hosted 3CX instance (including subscription) disappeared on us

[Elevate]

Hi,

We have had a 3CX instance running for a year or 4, but after the weekend it cannot be reached. Phone don't connect, the admin console can't be reached and there is no trace of any registered system in de 3CX customer portal. This time of the year is close to renewal time, but we did not get any email regarding that (also checked spam).

What could have happened to our PBX and how do we get it back?

Side-note: I had to create a new (temp) system to access this forum to ask for support...

Cheers,
Maarten Hoogveld

 

[NikosT_3CX]

We can reach your machine without any issues and we have no alerts on our side about this machine.
I have connected now with ssh and as I can see, all your services are running.
Can you try to open the PBX link from your mobile on 5G on a browser ?
As I can see though you have spawn the machine today.
Do you refer to any other machine you had ?

Note : Do not post here any license key or FQDN. I would recommend sending an email to our Customer Service and provide them your old key so they can check it : https://www.3cx.com/company/contact/

 

[Elevate]

This is not regarding the instance I selected when posting this message. I have just set up that (trial) instance.
It's the instance with the same name, but without the "temp" part. It had been running for a few years, but now there's no trace of it.

 

[NikosT_3CX]

@Elevate as I can see you spoke with our CSR Team and now all is ok with your old key.
If you have any furhter questions, please let us know.