Solved Hosted Account Deleted

[HopewellMSP]

I have been a 3CX user for several years now, mostly servicing customers on-prem 3CX instances. I set myself up on the free hosted 3CX account and I have 9 months left on the first year. Today I realized I wasn't getting any calls and when I logged into my account I found that under the 'Hosted' tab on my account that my account was marked 'Deleted'. I was able to quickly restore it from backup, but I'm curious why this would have happened. I've never really had an issue with 3CX (hosted or otherwise) until today. I'm wondering if this is a common issue or if there's something I inadvertently did to cause it. I have not logged into the account since a week or so after setting it up. Thanks in advance...

 

[AlexisV_3CX]

Hi @HopewellMSP,

please note that there is a minimum usage requirement on free keys, which is 5 calls OR chat messages per week.

 

[AndreasY_3CX]

Hi @HopewellMSP,

Additionally, if you want to exclude these requirements out of your way, you can always upgrade your subscription to Pro or Enterprise edition.