Solved Hosted instance in Australia showing high latency

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Glen.c

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So getting users complaining of poor quality voice on hosted so i've just run a traceroute from us (located in Brisbane) to their hosted instance IP and the trace seems to show the traffic getting high latency up around and above the 200 mark on a bunch of hops. Where does the traffic go if you choose Oceania as the region for an Australian client? The traceroute seems to suggest it is routing to the USA.

Traceroute below

1​
Removed
0.00%​
89​
0.1​
0.1​
0.1​
0.2​
0​
2​
removed-100wic.bne.core.otw.net.au
0.00%​
88​
0.4​
10.1​
0.4​
172.6​
26.6​
3​
10.254.251.171
0.00%​
88​
15.5​
15.5​
15.5​
15.6​
0​
4​
202.68.70.165
0.00%​
88​
16.9​
22.2​
15.6​
59.8​
8.8​
5​
ae-8.r22.lsanca07.us.bb.gin.ntt.net
0.00%​
88​
180.3​
180.9​
180.2​
196.2​
2.3​
6​
ae-0.r25.lsanca07.us.bb.gin.ntt.net
1.10%​
88​
166.3​
172.7​
166.2​
187.9​
7.3​
7​
ae-5.r01.lsanca20.us.bb.gin.ntt.net
0.00%​
88​
171.5​
178.5​
171.4​
181.4​
3.9​
8​
ae52.zayo.ter1.lax12.us.zip.zayo.com
56.80%​
88​
176.7​
176.7​
176.6​
177​
0.1​
9​
ae19.cs1.lax112.us.zip.zayo.com
95.40%​
88​
218​
219.9​
217.2​
222.4​
2.7​
10​
ae3.cs1.dfw2.us.eth.zayo.com
0.00%​
88​
217.1​
218.2​
217.1​
227.3​
2.4​
11​
ae1.mpr1.aus1.us.zip.zayo.com
0.00%​
88​
217.2​
217.5​
217​
237.1​
2.2​
12​
ae3.er1.aus3.us.zip.zayo.com
0.00%​
88​
217.1​
217.6​
217​
238.2​
2.6​
13​
64.125.192.114.IPYX-082035-002-ZYO.above.net
3.40%​
88​
217.1​
217.3​
217.1​
234.1​
1.9​
14​
removed
0.00%​
88​
217.2​
217.2​
217.1​
217.5​
0.1​
 
@mooseman can you PM me the license key of the PBX that faces issues ?
About the location of the PBX, this mainly depends where the Country of the owner of the key is specified. This means that if the end user specified a city in US, then the PBX will be installed in this country in order the latency to be less.
Waiting for your PM.
 
Please delete this, this was a pebcak issue.
 
for reference, 3CX instances for Australia are hosted in Google Australia Data centers. So i think it cant get much better than that....
 
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