Solved Hosted instance is offline

[colonial]

Hosted instance is offline... unable push any buttons in instance manager... power, restart, etc... all greyed out

 

[colonial]

Multiple customers affected

 

[AlexisV_3CX]

Hi there,

we are aware and we are currently investigating the issue.

 

[AlexisV_3CX]

It seems that the the hosting platform had the issue and they fixed it. Can please check now and let us know ?

 

[colonial]

i still have a couple offline... i emailed u

 

[AlexisV_3CX]

We reached out to Digital Ocean and they confirmed an issue currying NYC.

Users may see connectivity issues with their Droplets in the NYC region as well. We apologize for any inconvenience and will share more information as soon as it's available.

We will update you here once we have clearance. Note that the instance region can be seen from within the customer portal and we expect this to be resolved soon.

 

[colonial]

thx!

 

[ChrisKalupa]

We also had a client lose their 3CX instance for a couple of minutes on Monday; the log shows that 3CX was updated. Why would an update occur at 10:52AM Central time? Shouldn't they happen overnight?

 

[StefanW]

We also had a client lose their 3CX instance for a couple of minutes on Monday; the log shows that 3CX was updated. Why would an update occur at 10:52AM Central time? Shouldn't they happen overnight?

Dear Chris,
on Monday we applied the Beta Hotfix which contained security updates for your v18 systems. General updates are pushed by our team outside general office hours. Auto-updates you can set from the MC yourself when they should apply (Default on the weekend). On this occasion, we however had to force the update immediately for the greater good of the customers. I understand that this is inconvenient for customers (and you) and we weigh the downside and the benefits carefully before doing so.

 

[StefanW]

thx!

The incident report in Digital Ocean stated yesterday at 16:21 UTC and was completely resolved 21:23 UTC.
From the logs, I can see that the service already resumed operation before this clearance.