Solved Hosted system shows offline in my Portal

[SpeedyPH]

One of my 3CX Hosted systems is showing as off line with this message "Machine is not reachable. Please check the internet connection and firewall settings of this network." All the other are okay. I am still able to log into it and the system is working I just don't like to log into my portal and see the red light telling me that there is a problem. Any idea why this would be happening? Thank you!

 

[StavrosA_3CX]

Hello,

Please send us a personal message with the License Key of the specific PBX to investigate it further.

 

[SpeedyPH]

Sent. Thank you!

 

[StavrosA_3CX]

Hello,

As per our conversation through email, this issue is now resolved.
We've restart - resync the instance manager with your portal - Problem Resolved.
Clarifying again that this does not affect the PBX functionality or Services.