Solved Hosting has 10mths to go but stopped as expired subscription

[BonzoDog]

My hosted instance shows the following status:

"Current Status:Stopped
Location:Australia (australia-southeast1)
Hosting Expires: in 10 months
This instance has been stopped because your subscription expired. To resume, renew the hosting subscription. The instance will automatically be restarted/restored from the last backup."

My account info shows:
3CX Version: 16.0
Type: Annual
Edition: Professional
Simultaneous Calls: 4
Subscription expires in: 289 days
Hosting expires in: 289 days

I cannot make or receive calls or load the user or system pages.

How can it both be expired and have 289 days remaining?

How do I get it going again?

 

[Joel Murtagh]

Per my thread you can see that 3CX have shut down hosting in Australia. Do you have a partner for your 3CX?

 

[BonzoDog]

Thanks Joel,
I just found the email of July 17 about the shut down. I don't know how it got missed that's not 3cx's fault.
I don't have a partner for 3CX but I'm pretty confident I can move to lightsail myself.
With everyone working remotely starting this week, the timing's pretty bad but I'll manage.

 

[StavrosA_3CX]

Hello,

3CX informed the customers through emails about this,

Note that hosting with 3CX for Australia and New Zealand is no longer supported. Taking into consideration multiple factors, including the existing Solution Providers who offer excellent hosting options, it was decided this is the best way forward for this market.

You can proceed using your License Key and deploy your PBX with other Hosted Providers (Google/Amazon etc.) or on Premises Setups.

 

[Joel Murtagh]

Thanks Joel,
I just found the email of July 17 about the shut down. I don't know how it got missed that's not 3cx's fault.
I don't have a partner for 3CX but I'm pretty confident I can move to lightsail myself.
With everyone working remotely starting this week, the timing's pretty bad but I'll manage.

No worries at all. If you have any issues feel free to send me an email to [email protected] and I will see if we can help you out.