HotDesk Phone state after restore

[MM1969]

I was wondering if this is normal operation for a hot desk phone when the system is reloaded, fresh install of software v20 rev5 and restore from backup.
all hotdesk phones come up logged out?
i had to factory reset and rebuild like 10 of the 30 phones to get them to work for some reason. not sure what state these phones were in when i did the backup. (logged in or out. I do know they worked before)

I have to do this at another site soon.

 

[NikolasL_3CX]

Hello MM1969,

By saying logged out, you mean that no user was assigned to the phone? This is normal after restoring a backup on a fresh system.

Did you try to reprovision a user’s extension on the Hot desk phone and you couldn't ?

After you restore your backup, the Hot Desk phones were active on the system as Hot Desk?

 

[JohnS_3CX]

I can also confirm: Restoring backup (whether existing or new PBX) always results in the phones logged out by design. This is normal and to be expected for hot desking phones.