Solved Hotdesking not working with Windows Client

[Poseidon Technik]

Hello,

we are looking for further ideas regarding our Hotdesking-LogoutProblem

Setup:
The CTI device has hotdesking + an extension is logged in and the 3CX Windows Client is switched to CTI Mode

Problem:
the default Template für Hotdesking has Logout on the first field and this field gets triggered when we dial from the 3cx Client (CTI Mode)
-this behavior occurs on dialing different extensions
-this behavior does not occur in the 3CX-Webclient
-this behavior does not occur when the 3CX Client is switched to softphone

Is there any known solution to get the 3CX Client to forward the dialed extensions correctly to the CTI device (Snom 345) without triggering the Logout ?

 

[AramS_3CX]

Hello,

we are looking for further ideas regarding our Hotdesking-LogoutProblem

Setup:
The CTI device has hotdesking + an extension is logged in and the 3CX Windows Client is switched to CTI Mode

Problem:
the default Template für Hotdesking has Logout on the first field and this field gets triggered when we dial from the 3cx Client (CTI Mode)
-this behavior occurs on dialing different extensions
-this behavior does not occur in the 3CX-Webclient
-this behavior does not occur when the 3CX Client is switched to softphone

Is there any known solution to get the 3CX Client to forward the dialed extensions correctly to the CTI device (Snom 345) without triggering the Logout ?

Hello,

This is the know limitation of the Hotdesking feature and it described in the Other Informaytion section of the Hotdesking guide:
https://www.3cx.com/docs/hot-desking/


You need to use the 3CX Webclient instead of Windows client.