Hotdesking phones loosing connection to the PBX

[uhs-roycruse]

We have a load of Fanvil X3S phones configured as hot desks and not often (but often enough to be annoying) they loose connection or sync with the pbx so they end up either still showing the previous occupier of the desks name or sometimes the 2 L1 & L2 buttons are flashing red etc...

Sometimes a reboot will sort it and other times i need to factory reset the phone and it then auto provisions and comes back fine.

Any one else having issues like this ? - its done this for a while it did it on v18 and now v20 also so not a new issue. 99% of the time the phones are fine. but with circa 40 phones that 1% of the time means there's a couple a week go funny.

Anything I can check on the phone or the system when it goes into this state to help debug it ?

 

[bitn2]

How are they provisioned? Is the pbx local to the phones or cloud?

 

[uhs-roycruse]

sorry yes should have given more info - they are all provisioned direct from the pbx phones page and all on the same subnet

 

[JohnS_3CX]

Hi,

X3S are end of life devices and we no longer receive updates for those from Fanvil.

If they still work you can continue to use them, but maybe start planning a replacement in the near future.

Their equivalent series now is X301/303