Hours of operation after midnight

[saint__]

Hi,
I have a client who's hours of operations are 11AM to 2AM next day.
Hours of operations under settings only goes up to 23:49.
Any work around for that please?
Thank you

 

[cobaltit]

There's several work arounds depending on what you are trying to use the hours for.

- You can set your hours from 00:00 - 23:59 and then use break times to block out 02:01-10:59.
- You can use office hours in conjunction with dummy extensions to handle routing

 

[saint__]

There's several work arounds depending on what you are trying to use the hours for.

- You can set your hours from 00:00 - 23:59 and then use break times to block out 02:01-10:59.
- You can use office hours in conjunction with dummy extensions to handle routing
- You could handle call routing in a CFD

Oh right, I forgot about the CFD. Little over the top for basic set of office hours, but why not.. thanks!

 

[cobaltit]

Agreed, but you gotta use the tools that are available in this case.

Good luck

 

[saint__]

Actually, I just realized that with CFD, I have to do two ranges
9:10 -> 23:59
00:00 -> 1:00

So from 23:59 until midnight, we have 1 minute of no calls going through and playing the after hours of operation message..

If it can help anyone else:
I had to do the opposite:
One range for closed hours:
1AM until 9:30AM , then send to after hours
Rest of the time (exception in the schedule) then send to the queue.