"HoursOverride" in Call Report

[rtmy]

Hi,

We are getting this term "HoursOverride" in the Call Report generated. Below is a sample, it’s a snapshot of this term found in the Call Report over several calls. Any idea what does this “Hours Override” means?

Note that the auto switch is not on, and the 3CX did not configure any office hour setting.

 

[SweetAction]

It's likely the name of the extension number 0000
That extension is likely a dummy extension used to do advanced call routing.

 

[rtmy]

It's likely the name of the extension number 0000
That extension is likely a dummy extension used to do advanced call routing.

0000 is the Digital Receptionisti