We trying to use CRM Configuration wizard described here: https://www.3cx.com/docs/crm-integration/#h.gdiwjhm5eq9d – to raise a contact card on inbound call.
Section “Step 4 - Configure contact search” explains how to achieve this, so we setting up an API URL like this: http://our_CRM_hostname:3001/api?extension=[Agent]&phoneNumber=[Number]&3cxId=[CallStartTimeLocalMillis]&callStatus=[CallDirection]
The case is: when 3CX sends a request, the variables [Agent] and [CallStartTimeLocalMillis] staying empty, while we expecting to get internal extension of an agent there call was routed, and some kind of unique ID of the call, that we trying to get from [CallStartTimeLocalMillis] – most certainly it is not the best variable as call is not yet started, but we did not found any better option.
Can you please, recommend us how can get appropriate values on inbound call?
Section “Step 4 - Configure contact search” explains how to achieve this, so we setting up an API URL like this: http://our_CRM_hostname:3001/api?extension=[Agent]&phoneNumber=[Number]&3cxId=[CallStartTimeLocalMillis]&callStatus=[CallDirection]
The case is: when 3CX sends a request, the variables [Agent] and [CallStartTimeLocalMillis] staying empty, while we expecting to get internal extension of an agent there call was routed, and some kind of unique ID of the call, that we trying to get from [CallStartTimeLocalMillis] – most certainly it is not the best variable as call is not yet started, but we did not found any better option.
Can you please, recommend us how can get appropriate values on inbound call?
