How can i enable multi calls on one extension?

[Ahmadi]

Hi
I have a SIP Client that is connected to 3CX, it can answer multi concurrent calls but 3CX don't allow it:
Here is my log

16:00:13.078  [CM503008]: Call(40): Call is terminated

16:00:13.062  [CM503015]: Call(40): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy

16:00:13.062  [CM503015]: Call(40): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy

16:00:13.062  [CM503014]: Call(40): No known route to target: <sip:[email protected]:5060>

16:00:13.062  [CM503010]: Making route(s) to <sip:[email protected]:5060>

16:00:13.062  [CM505003]: Provider:[test001] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-SIPGateway/IOS-12.x] Transport: [sip:10.45.20.17:5060]

16:00:13.062  [CM503001]: Call(40): Incoming call from 2243111@(Ln.20003@test001) to <sip:[email protected]:5060>

16:00:13.047  [CM503012]: Inbound out-of-office hours rule (unnamed) for 20003 forwards to DN:100

16:00:06.916  [CM503007]: Call(39): Device joined: sip:[email protected]:5060

16:00:06.900  [CM503007]: Call(39): Device joined: sip:[email protected]:5060

16:00:06.900  [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [VaxSIPUserAgent/3.0] Transport: [sip:10.45.20.17:5060]

16:00:06.900  [CM503002]: Call(39): Alerting sip:[email protected]:5060

16:00:06.604  [CM503024]: Call(39): Calling Ext:Ext.100@[Dev:sip:[email protected]:5060]

16:00:06.604  [CM503004]: Call(39): Route 1: Ext:Ext.100@[Dev:sip:[email protected]:5060]

16:00:06.588  [CM503010]: Making route(s) to <sip:[email protected]:5060>

16:00:06.588  [CM505003]: Provider:[test001] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-SIPGateway/IOS-12.x] Transport: [sip:10.45.20.17:5060]

16:00:06.588  [CM503001]: Call(39): Incoming call from 2212210@(Ln.20003@test001) to <sip:[email protected]:5060>

Thank you for your attention.
H.Ahmadi

 

[SY]

Hi H.Ahmadi,

We are providing two manuals for each version of our PBX - first for administrators and second for users of PBX.
It contains description of configuration options as well as available features. All links to installation file, change log, and documentation are available in 3CX blog.

Thanks

P.S. I've forgot to specify that it is an extension setting. See description of "forwarding rules". By default it is set as "Use PBX status"

 

[KerryG]

Edit the extension, go to the Forwarding Rules tab, at the bottom change the busy detection mechanism from PBX Status to Phone Status.