how can we track the timings of any staff who are "AWAY" from 3cx?

[zuber]

i am having issues that my staff are away from they desk and i dont know how long are they away for? is they a way in 3cx that this can be tracked from they status?

 

[Alejandro_3CX]

HI @zuber, there is no report regarding the status profiles, however if the users are part of a call queue, then you can run an Agent Login History report, so you will know how long were the agents logged IN/OUT in the queue.

 

[VoIPTools]

We keep track of presence changes in our 3CX Custom Presence and 3CX Competitive Wallboard tools. We can help.

 

[zuber]

@VoIPTools can you help me please thanks