How do I add a new phone to an extension?

[AlphaNumbers]

v18 u6.

When I create a new extension Im able to add a phone.
However, when I want to add a phone to an existing extension, I cant find it.

 

[Dmitry Yurkin]

Hello AlphaNumbers,
You have to go to Admin / Users section using WebClient or Desktop App. There click on user and open "IP Phone" tab. Then follow instructions.

 

[AlphaNumbers]

HI

where is the option to add 2nd phone?

 

[bitn2]

This option is only in the management console.

 

[techcare]

This option is only in the management console.

But how do you go about adding for example X5U as an SBC phone after you already have a phone associated with user?

If you go through the old admin interface it asks for the SBC.

They should just have an option on the new interface to allow adding another phone.

 

[bitn2]

At the moment you need to ad the router phone first.

 

[techcare]

At the moment you need to ad the router phone first.

Ah annoying. Oh well. Lets hope this changes soon.

 

[jj1]

We have just run into this issue, the user has a standard Yealink phone in the office (on the same network as the 3CX Phone System) and we are trying to configure a Yealink Router Phone for the user to have at home but it looks like we will have to delete the standard Yealink phone first so that we can then add the Yealink Router Phone and then go through the process of provisioning the standard Yealink phone in the office again! This is really disruptive for the user and time consuming for us when all we want to do is add a single Router Phone to an existing users extension. Please can you clarify 3CX Support? Is this something you are planning to resolve in the next update for Version 18?