How do I configure outbound caller id to be unique to user?

[Emanuel]

I have read this article specific to configuring 3cx outbound caller id with Skyetel, but when I go through the steps, I do not seem to get the correct result. (3CX - Configure Outbound Caller ID – Skyetel)

I have been able to set custom fields to get our outbound caller id to say something specific, name and number. This has been working great.

However, I want to have the outbound caller id number based on what the user's outbound caller id is set to. Whenever I do this, the caller id for the number comes in as unknown with the name still set as the custom name.

Any idea on what setting would make it come in blank even though the user has a number set for outbound caller id?

 

[leejor]

Does this happen when simply putting an outbound caller ID in the extension settings, or are you also making other changes? Does your provider allow you to send the number? I assume it is in the correct format.

 

[YiannisH_3CX]

Hi @Emanuel

Make sure you are using the default template settings and make sure you only have an outbound caller ID set at the extension level.
If you have a caller ID also set under outbound rules that will override the settings.