How do I monitor a queue without being in it?

[checkinyyz]

When I go to the 3CX Switchboard and change the view to manager or Q-Manager it just shows "All Queues" as the only tab, and then N/A for everything. If I log myself as an admin into one of the queues, then I appear in that queue and can see other agents in it. I don't want to accept calls from it as I'm a manager, I just need to be able to view the queue. I think something changed though as I used to be able to view all queues and see all members in it even if I wasn't, but now it's just blank unless I put myself in it. Is that correct, or how can I view the queue without having it send calls to me?

 

[CentrexJ]

add yourself as a manager for the queue

 

[YiannisH_3CX]

Hello @checkinyyz

You can either add your self as a queue manager or add your self as a member of the queue and log out so you are not polled.

 

[techdummy]

Remove yourself from "Agents" and add yourself as "Queue Manager" under "Notifications".

You will be able to monitor the Queues without being a part of it.