How to access chat archives for my agents

[ssc]

I am the only manager and have a few agents in the receptionist role. I would like to see the transcripts of chats they have completed. Can I do that even though I didn't take the chat?

 

[Dmitry Yurkin]

Hello SSC,
It depends on which version of 3CX you are using.
If you are using Startup edition, we have this functionality in our roadmap for update 7-8 (preliminary).
If you are using hosted or on-premise, chat conversations are available in "Reports" section of Management Console.