How to achieve : Intro prompt forward Queue

[Helmut W.]

Hello ,

this is my situaiton :

To 2 external numbers

1 ( let say number X ) with IVR that after choices go to Queue 1200
1 ( let say number Y ) filtered by Did that go to Queue 1200

Number Y will stop working within a few weeks , so i need to play a prompt ( that tell the caller to call number X) before i forward to Queue 1200

How can i achieve this ?

 

[Saqqara]

Forward number Y to IVR , that plays the message , change 'destination for invalid' timeout to 1 sec and connect to queue 1200

 

[Alphabetic]

You could also add your audio to your queue and have it play before calling agents