Solved How to add a SIP trunk to new StartUp system?

[iowa]

I just signed up for a StartUp system.
I can sign into the webclient,
but I do not see any links to where I would add a SIP trunk..
I used to have a Standard 4sc 1 year demo, and it had a management console
for these sorts of things.
Is there a Management console for StartUp? Or what should I do to add a trunk?
My SIP provider is Skyetel, and I have alread bought the trunk..

Thanks,

IowaFlyover ( Phil )

 

[SteveITS]

Log in as the system owner extension or one with sufficient rights and use the Admin area in the web client. StartUP doesn’t have a management console.
https://www.3cx.com/docs/manual/sip-trunks/

 

[YiannisH_3CX]

You will need to use the Admin area and navigate to the Voice & Chat section. You can add your trunk from the "+ Add Trunk" option.

 

[iowa]

Yiannis and Steve,

Thanks! It never entered my head to look for this under the "Voice and Chat" tab..

Phil

 

[iowa]

Another issue I ran into with this..just now.
I added the trunk, fine. There was a link to configuring inbound call handling. Fine.
Now, I wanted to add some outbound rules, but could not find any way to do this.
OB rules must exist, else how would the PBX bw able to translate a user's input
to the required format on the trunk? Like +1NPA-NXX-XXXX

Please, could someone direct me?

Thanks,

 

[JohnS_3CX]

Hi,

StartUP does not provide a way to create custom outbound rules, they are created automatically when adding the trunk.

This means that you have to dial the number in the format the provider requires, you cannot translate it.

You need to use them in E164 format like +15556667777, not +1555-666-7777

Also shown when adding your trunk:

 

[iowa]

John, thx for the reply..

So there is no toll-restriction? And no country restrictions?
Do these features ( and OG rules ) appear in other versions of StartUp?

 

[JohnS_3CX]

I'm afraid not, because StartUP is a more affordable entry level product which does not offer the full functionality of a fully fledged system, but rather focuses more on the basics that smaller clients need.

If you need to customize stuff further to what StartUP provides, you might be more interested in the Dedicated 3CX product:
https://www.3cx.com/ordering/pricing/

We do offer trials for that in case you are interested, get in touch with a 3CX Partner and they can help out: https://www.3cx.com/ordering/find-reseller/

 

[Simple Business Support]

How did you add skyetel to a startup license? I use skyetel for my older hosted instances, but this new startup license doesn't have a trunk template/drop down option for Skyetel?

 

[GeorgeP_3CX]

@Simple Business Support

As you can see in our supported providers page, Skyetel is under Supported (Dedicated Servers Only), which are not compatible with 3CX FREE/SMB.