How to add missed (unanswered) incoming calls to call queues

[fabianborg]

Hi

I am new to 3CX and I am learning my way around. I would like to ask if it is possible to add missed (unanswered) incoming calls to a call back queue, linked to a particular group.

The idea is to have the 3CX system call back the missed calls within working hours and connect the first available agent within a group to answer the call.

If this is possible, please explain a systematic procedure on how to accomplish this as I am still a noob.

Regards to all

Fab

 

[VoIPTools]

This is a built in feature of call queues