Solved How to call Dynamic 365 CRM API from Call Flow Designer

[Tin Nwe Win]

Can you please help me with how to do Authentication to call Dynamic 365 CRM API from CFD?
I want to update CRM's contact activity.

So, I implement the CFD as below -
1) Create Survey Component
2) Get CRM's Contact ID using CRMLookup Component
3) Update Caller's feedback to CRM's Contact Activity Timeline using CRM API

In this Item No 3, I can't access to CRM API and returned 401 status code.

For OAuth 2, can I use the refresh token from 3CX CRM Integration?

I hope that you guys can provide solution. I need this urgent.

Thank you in advance for your help.

 

[edossantos]

https://www.3cx.com/community/threads/authentication-to-call-dynamic-365-crm-api.88099/#post-420127

 

[Tin Nwe Win]

@edossantos

Thanks for your reply.

How to do to get CRMINT_DEFAULT and can I use Refresh Token from CRM Integration as hardcode?

 

[edossantos]

@edossantos

Thanks for your reply.

How to do to get CRMINT_DEFAULT and can I use Refresh Token from CRM Integration as hardcode?

You read it from a CFD app using the Get Global Property component. You can't hardcode it, because the token expires after 90 days.

 

[Tin Nwe Win]

@edossantos

Thank you for your help.
I will try it and update the status.

 

[Tin Nwe Win]

@edossantos

Thank you so much for your help.

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