How to dial mobile number

[Jom]

Hi,

Whenever I call a mobile number it keeps saying cancelled. What should I do?

Thanks in advance!

 

[Saqqara]

Have you configured outbound rules https://www.3cx.com/blog/voip-howto/outbound-rules-a-complete-example/

what does the activity log shows you

 

[leejor]

A bit more information would be helpful...

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

I'm assuming that you are able to dial "other" numbers? Is it more than one mobile number that fails? Have you confirmed , in the 3CX Activity Log, that the number is being sent to your provider, and that they are responding.

 

[Jom]

Have you configured outbound rules https://www.3cx.com/blog/voip-howto/outbound-rules-a-complete-example/

what does the activity log shows you

Hi!

Thanks for your reply...

according the logs this is what it say "failed, cause: Cause: 400 To is not valid E.164/INVITE"

I dont know how to configure it...

Thanks again for your reply!

 

[Saqqara]

Please provide info on your setting as per link posted by leejor

I would say the number format is incorrect for your sip provider.

check your e164 settings