how to divert main office number to a mobile

[Rob Mc Innes]

hey guys,
We got a hosted 3cx setup. (via Ridgewall UK , who provide zero support, despite paying them for support)
Our main number as such, currently rings on multiple phones in a Ring Group (i am new to 3cx)
With the xmas break and finishing early, the business has asked me to divert the inbound calls to 1 users mobile phone, until 12 tomorrow...
Then just leave the normal out of hours service to run which somehow rings out to an external number...

I dont know where to start on understanding how it works, and how to pre-test whether a divert to an external number will work, etc etc...

Is there an option to start the out of hours xmas break cover (would technically run from 12:00am 23rd dec, until 7am tue 3rd Jan) early, so from 7am i have the main inbound number heading to a users mobile, then switching it back to its existing external number who provide out of hours support (they do our cover from 12pm tomorrow)

 

[technigogo]

This can be done with proper scheduling. However, that might be difficult to walk you through on short notice. For a manual fix for now, you can change the "during office hours" destination that you should find in your Inbound Rules to go to the cell number. You can also create a Holiday schedule to do this but if you schedule it over that period of days, it won't switch back to "after hours" on a daily basis. You would have to create holiday schedule for each work day.

 

[Rob Mc Innes]

hiya
cheers for the reply..
I got there in the end, using the existing Xmas holiday period already setup, then looking at the process of "inbound rules" and groups, i changed the settings to forward onto an external number , so not sure if i bodged it as such, but we got the result we needed