How to edit Callqueue messages

[Paulxp]

Hello,
we are using 3CX Phone system version 11 with latest service packs and licence for Callqueue. I want to setup Please hold message instead of queue position every 30 secods. OK, i know that in folder where are promptsets located is xml file ResponseOrdering.xml

I am interesting in line with: <response name="QUEINTRO" order="YOUR_AT_POSITION+$Num$+QUEUE_TOBE_CONNECTED" />

I have changed this line to <response name="QUEINTRO" order="QUEUE_TOBE_CONNECTED" />
and replaced file queue_tobe_connected.wav with new file containing message please hold .......

The problem is, that 3cx is still playing YOUR_AT_POSITION and my position $Num$ with my own QUEUE_TOBE_CONNECTED.
How can i disable playing YOUR_AT_POSITION and num?

 

[craigreilly]

did you restart the services?

 

[renesys]

Same problem with 12.5.
I edited the ResponseOrdering.xml to change the queue position behaviour without success. tried to restart services and restart windows. I can't get it works as i expect. Even tried to create a new queue after xml modification to understad if it's used as a template and then it's ignored. no success.
So, can someone help me ?
Thank you.