How to handle CRM Contact with multiples phone number

[Rej]

Hi !

I have a Zoho CRM integration. In some cases, the CRM contact have more than 1 phone number attached to it. How can I make to be able to have all the numbers to show up in the contact search of 3cx ?

 

[edossantos]

The integration will return the following numbers if set:
<Variable Name="Phone">data.Phone</Variable>
<Variable Name="HomePhone">data.Home_Phone</Variable>
<Variable Name="OtherPhone">data.Other_Phone</Variable>
<Variable Name="MobilePhone">data.Mobile</Variable>
<Variable Name="Fax">data.Fax</Variable>
<Variable Name="AssistantPhone">data.Asst_Phone</Variable>

So you could have multiple numbers, and all of them will be returned.

 

[Rej]

The integration will return the following numbers if set:
<Variable Name="Phone">data.Phone</Variable>
<Variable Name="HomePhone">data.Home_Phone</Variable>
<Variable Name="OtherPhone">data.Other_Phone</Variable>
<Variable Name="MobilePhone">data.Mobile</Variable>
<Variable Name="Fax">data.Fax</Variable>
<Variable Name="AssistantPhone">data.Asst_Phone</Variable>

So you could have multiple numbers, and all of them will be returned.

Thanks a lot, I will check on this since they create a custom field on their end, i will try to figure out which data name it returns.

 

[Evolute IT]

Thanks a lot, I will check on this since they create a custom field on their end, i will try to figure out which data name it returns.

Zoho are usually easy to guess "My Phone Field" will be "data.My_Phone_Field". Just need to copy the Zoho template, rename it and make your custom version of it to map different fields.

Keep in mind that 3CX has limited number of Phone Outputs.