How to have multiple agents on 3CX Mobile app for Live Chat on WordPress?

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How do I set up multiple agents on 3CX Mobile app responding to live chats on my WordPress site?

 

[NickD_3CX]

Hi!

The configuration on the Live Chat will remain exactly the same as you have done it for a single Extension, with the only difference that you need to get the Click2Talk link of a Queue in 3CX, not a single Extension.

Note that Queue are available in the Pro and Ent editions only.

Once you have the Live Chat pointing to a Queue, you can create multiple Users/Extensions on your system, once for each user, then add them as members to the Queue.

This way, once a chat comes in, it will go to the Queue and all Agents will see it, and can "take" it for handling.