How to Keep Queues OPEN (with no agents)

[ORComm]

We have had a few times where we had 10-20 calls in queue and all agents log out and we dump all 10-20 calls to Destination if no answer( VoiceMail box) . . . Not great!
What do you do on your systems to keep \ limit the impact to caller

Thoughts? / Ideas?

 

[Alphabetic]

Create a new extension, set it to ring mobile at the same time (set random number for mobile)

put extension in the queue.

will make your call reports messy though.