PPCIT Customer Intermediate Cert. Joined Mar 8, 2019 Messages 7 Reaction score 0 Mar 9, 2020 #1 We have a few people that are part of a ring group, but then get calls at their actual extension as well. How can they tell if the person is calling the ring group or their actual extension?
We have a few people that are part of a ring group, but then get calls at their actual extension as well. How can they tell if the person is calling the ring group or their actual extension?
Saqqara Bronze Partner Basic Certified Joined Mar 12, 2014 Messages 4,775 Reaction score 1,471 Mar 9, 2020 #2 Within management console - Contacts - Options - tick the required option for 'Add Group, Queue or DID/DDI Names to Caller ID'
Within management console - Contacts - Options - tick the required option for 'Add Group, Queue or DID/DDI Names to Caller ID'
PPCIT Customer Intermediate Cert. Joined Mar 8, 2019 Messages 7 Reaction score 0 Mar 9, 2020 #3 Is that the only way, or is there a way to program Ring Group 1 to ring on a certain key and her extention to ring on another?
Is that the only way, or is there a way to program Ring Group 1 to ring on a certain key and her extention to ring on another?