Hi
Tedra,
When you add a SIP Trunk, you configure a default route and configure DID numbers.
The provider will pass the number dialed (DID), on the SIP trunk.
The 3CX server will try to mach (read EXACT match), the numer as passed by the provider to the DID you have configured.
When NO match is found than the 3CX server will pass the call to the Default Route (like a fallback option).
When you notice that the incoming calls do NOT follow the DID rules (Queue), but fallback to the Default route (Extension), this means that the DID send by the provider on the SIP Trunk did NOT mach the DID numbers that you have configured on the SIP Trunk.
Does that make sense to you?
When this happens it is almost 99.9% of the time the problem with the first few digits of the DID number, never the last part.
Just as an example some dummy numbers to explain myself
The provider can put this as DID on the SIP Trunk:
+1 123 555 7891
1 123 555 7891
123 555 7891
We do not know exactly, so you can ask this and check with the SIP Trunk provider.
You could also use a wildcard, to get this working.
Again an example with dummy numbers:
You have set up this number 1 123 555 7891 (EXACT DID number)
Please change it into:
*123 555 7891 (Wildcard number)
In this case the 3CX will not try to EXACTLY macht the DID number, but only the last part after the
*
Anything before the
* is okay, and will be accepted.
So the SIP Trunk DID should be MATCHED with the configured DID and follow the DID route (Queue).
You will than notice the DID name.
Paulo
