How to manage IVR/Callback with multi language

[samlouis55]

Hello,

I want to setup an IVR with multi language like Like "Welcome to ABC inc. for English press 1 for French press 2". When the user press 1, should i send it to another Digital receptionist or a call queue? How do you handle this?
Another thing, we want to offer callback after a certain amount of time the user stays in the queue. How can i have the callback in multi language in terms of the language he chose.

Regards.

 

[YiannisH_3CX]

Hello @samlouis55

You will need to setup multiple Digital receptionists each one with the requested language. You will also need to create multiple queues to accommodate the different languages and have the prompts set up the way you want them. Each Digital receptionist will be setup to forward calls to the corresponding Queue.