How to resprict users from disabling recording while on conversation.

[rinchu]

Hi All,
We are having 3CX pro 18.0 version installed. The web client and windows application users are now able to disable the call recording while they are on conversation. From the system side the "recording all" service has been activated under Users--> Options --> Call recording --> Record all calls.

 

[Evolute IT]

You will need to upgrade to Enterprise to manage that, but there's a checkbox just below that record setting : "Allow user to start/stop recording". Pro license allows anyone to start/stop.

By the way, v18 is Alpha and not released yet. You are thus unsupported for now. I'd recommend going back to V16 for the time being.