How to see originating queue when overflowing between queues

[Lamote Matthias]

My client has different Queues per location, there is an overflow to a common "overflow Queue sales".

In V18 users from the "Overflow Sales" queu were able to see the where the call oferflowd from. So they saw it was origianally ment for "brussels" for example.
In v20 they only see the name of there own "overflow" queue and caller number.


Expected would be: TESTQUEUE Via "BRUSSELS"

Anyone any ideas please?

Kind regards
Matthias

 

[VoIPTools]

An agent can belong to multiple queues. If the original queue was "sales", how about another queue named "Sales Overflow". Yes, that requires creating more "overflow" queues, but it is not a lot of work. The only negative aspect I can see is that users would have to log in/out of more queues rather than just one additional overflow queue.

 

[Lamote Matthias]

Agreed, Making an overflow Que for every City destination is an solution. But for managing a step back fou us ans users since they have about 10 locations.. Seems like another missing part when upgrading to v20.