How to show originator's caller ID when forwarding to mobile?

[anonymouse]

For an extension I have calls forwarded to mobile outside of office hours but when the number is forwarded it displays the outbound caller id, not the originator caller id.

Is there a way to resolve this?

 

[ChrisC_3CX]

There are a number of factors that may play a part in what is shown as the Caller ID of a call, but first and foremost is the SIP Provider and the SIP Trunk's configuration within 3CX.

Which SIP Provider are you using, is it a 3CX Supported one?

 

[anonymouse]

It's not a supported one (Generic).

 

[ChrisC_3CX]

Do bear in mind that since this is not a 3CX Supported provider and has not been tested with 3CX we cannot guarantee normal functionality but you could give the following a try:

Navigate to SIP Trunks, edit the SIP Trunk used for outbound calls and click on the "Outbound Parameters" tab.
Set both the "From: Display Name" and the "From: User Part" to use the "OriginatorCallerID" parameter as seen below:



Save the changes and give it another go.