How to uninstall the 3cx DesktopApp?

[rscott101]

Been trying to remove this from all our machines (so we can force people over to the PWA), but when running uninstall from add/remove programs, it fails with an error "This action is only valid for products that are currently installed." ?

Has anyone else encountered this error and have suggestions for fixing this?

 

[SnakeRiverWebDevelopment]

Sounds like your AV already removed it.

 

[rscott101]

Nope. Crowdstrike is just blocking access to the executables. The app still shows under add/remove programs and the files are still present.

 

[EBrooke]

Could you perhaps try using an old MSI if you have one (obviously don't use one of the versions impacted here) and calling

msiexec /x 3cx.msi

? Just a thought.

 

[rscott101]

Hmm - thanks. Tried that, but didn't work. I'll try installing that version then see if it'll let me uninstall.

 

[sfat3foldit]

Stop-Process -name 3CX* -Force
$application = Get-WmiObject -Class Win32_Product -Filter "Name = '3CX Desktop APP'"
$application.Uninstall()
Remove-Item C:\Users\*\AppData\Roaming\3CXDesktopApp -Recurse
Remove-Item C:\Users\*\AppData\Local\Programs\3CXDesktopApp -Recurse
Remove-Item "C:\Users\*\Desktop\3CX Desktop App.lnk" -Recurse