How to update license key?

[T313C0mun1s7]

I purchased 3CX Phone System Professional 4 SC with 12 months maintenance from VoIPSupply, and I was sent a license key. I don't see any way to use this. In my 3CX Portal under my systems, I can see my system and it is listed as 3CX PRO 4 SC, but the key does not match what I was sent and it expires in 2 months. How do I update to use the purchased key?

Thank you.

 

[SteveITS]

In your management console, in the dashboard page, click License. Then use the Replace License Key button.

 

[T313C0mun1s7]

I was in my customer portal. However, when I go to the dashboard in the management console the line for license shows me the same key that is in the customer portal, and the only options are refresh and copy. There is no Replace option or anyplace I can click that will expose a Replace option.

 

[SteveITS]

Gotta click it.





alt: try URL https://FQDN:5001/#/app/settings/license

 

[T313C0mun1s7]

It's not there to click

 

[SteveITS]

The entire License line should be clickable? Or try the URL I posted in my edit.

 

[T313C0mun1s7]

In Chrome, in the dev tools, I see there is an anchor tag (link) there, but it is not clickable. It looks like javascript, so I can't paste the link into a new tab. I will try in Firefox.

 

[IrinaP_3CX]

Hello @T313C0mun1s7

The reason that you do not see the option to Replace the license is that system may be installed as hosted by 3CX.
The option to Replace License Key is not available for the hosted by 3CX systems.
We recommend upgrading or renewing the same license key.

If you need further assistance, please let me know.

Best regards,
Irina

 

[T313C0mun1s7]

Tried Chrome, no joy. Tried Chrome incognito window, no joy. Tried Firefox, no joy. Tried Firefox private window, no joy.

 

[T313C0mun1s7]

Thank you Irina, that explains why I don't have the link. That said, I have already purchased my license and have a key, Neither the renew or upgrade options allow me to use a new key. Upgrade just wants to change packages, and renew wants me to purchase something.

 

[IrinaP_3CX]

Hello @T313C0mun1s7

As you have already purchased your license and have a key, there are 2 possible options.

You can contact VoIPSupply and discuss with them the possibility of changing the order for you, and renewing/upgrading the existing license key instead. This would be the correct and more straightforward way to renew/upgrade your current subscription.

You may also utilize the new license key. However, in this case, you would need to consider that the FQDN is bound to the current subscription. The process will have more steps, such as correctly creating the backup, disconnecting the FQDN from the current subscription in order to move it to the new license key, making a new installation, and then correctly restoring the backup. Please note that for this option, the process must be done correctly.

I hope that the above helps and let us know if you need any further help.

Best regards,
Irina