How to use IVR and Call Queues ?

[migors]

Could you point me how to achieve this in pro version?
I need simple scenario 1. Voice prompt. 2 music on hold. 3 another voice prompt if bussy. 4 music on hold. 5 another voice prompt with voice mail if selected option to leave message and again from start.

If i try to do this with Call Queues it says that no agents are available but ip phones are working. Does the Call Queues work only with soft phones?

I use google cloud and remotely connected ip phones. May be that is a problem?


Any help highly appreciated. Thanks

 

[Saqqara]

After adding the extensions into the queue, you need to make sure there are logged into the queue

Goto Extensions, highlight the phone and click on 'Status' - Change Queue status to loggedin

 

[migors]

Oh thanks, it helped.