How track if voicemails have been heard?

[uptime1]

Happy Friday Everyone!

We're grappling with staff saying they've listened to all voicemail messages, but callers claiming they never got a call back. Is there a report or method for determining if voicemail messages have been listened to?

 

[VoIPTools]

I encourage you to take a look at our 3CX Voicemail Manager tool. Our tool provides a simple web interface where you can filter a list of ALL voicemails that have not been heard. Also, we can escalate voicemails to a manager if the voicemail has not been heard within the timeframe you set.