How's the REST API going?

[greychain]

Been a while since I saw an update on this.

Trying to write a call flow app that will allow for affinity between outgoing calls and incoming calls so callers get matched to the agent that called them.

Could do it by doing a read of the Postgres DB but 3CX frowns on that. Be nice if there was a fuction in the call flow designer to be able to do read only on the DB.

 

[VoIPTools]

We have a REST API.

 

[greychain]

Something I was expecting the provider to provide.

 

[VoIPTools]

You could configure 3CX to create the optional CDR text files (Settings --> CDR). 3CX can create a file for each call. You would need to parse these files and put the data into a database. Then the CFD could look up the data in the database. It's not a trivial task, but it's not horrible.

Alternatively, you could use the Call Control API to monitor outbound calls, but that's even more work.