Solved HTEK UC912G beeping before user can dial out

[Alphabetic]

Hi Guys

I've got a user with this handset who, whenever they pick up the receiver, hears a beeping before they can then make a call.

i've factory reset the phone to no avail.

Default template

FW 2.0.4.8.11

via STUN

other STUN phones in the office are working fine.

 

[JohnS_3CX]

Can you confirm the same thing happening when dialling voicemail or internal IVRs?

I have just tested this model with the same FW as above, but I could not hear a beep in my case at least.

 

[JohnS_3CX]

Ignore the above. Just ask the user to listen to their voicemails and the beeping will go away

 

[Alphabetic]

Ignore the above. Just ask the user to listen to their voicemails and the beeping will go away

Are you saying that user should just call their voicemail all the time and not dial out?

as soon as they pick up the handset, that is when the beeping start.

 

[Alphabetic]

Ok @JohnS_3CX I thought you were just being a comedian but after deleting the voicemails the beeping has gone

 

[JohnS_3CX]

It's actually an Htek feature, an audible MWI so to speak.

 

[leejor]

It's called "stutter dial tone", and is quite common, as a audible voicemail indicator, on analogue (and some VoIP) sets. It also causes no end of trouble tickets, from people (mainly residential customers) who have never had a voicemail service before.