Huawei P10 - Android 10 - crakling audio

[AWS2P]

Hi,
since few days, I noticed when I'm in call with outside , I have audio crackles and a little echo from my voice.
I use an on premise PBX up to date on V16 and my codec sip provider is G711A and this is set in App.
The call was done out of office in 4G, strenght signal was good.

Yesterday i Got same audio problem with an internal call from a deskphone (ext 102 in France) on my LAN and an Android App extension (ext 114 in Switzerland) wifi connected on Remote LAN
my phone features



What can I do to fix this audio problem ?

 

[KyriakosP]

Hi aws2p,

Please provide us with more info on your setup, including version info for the Android OS, app, PBX and PBX server OS. To assist us in troubleshooting, you can send us a verbose log of the issue by following these steps:

a. Go into the app's 'Settings', then 'Advanced' and enable the 'Verbose Logging' option.
b. When the issue occurs, use the 'Send Log Report', i.e. the last option in 'Settings'> 'Advanced'. Include your contact details and PM me with your contact info to trace the issue back to you.
c. After you select the 'Send Log Report' option, you can disable the 'Verbose Logging' option.

When you send the log, please PM me with your contact info to trace the issue back to you.