Solved Huawei P10 have an Echo

[Jaco Kriel]

Good day

The android client works fine on all phones except the Huawei P10. It does not matter if the call is internal or external, there is always an echo on the other end. The echo cancellation has been off and on. Have tried this over different wifi networks as well as 3G and 4G and it only seems to happen to that phone.

Is there anything i can check?

 

[JohnS_3CX]

Hi Jaco

You can check under the Advanced settings for the Car/Bluetooth support (new telecom API) option and restart the app. Make a test call to see if this helps.

 

[Jaco Kriel]

Hi John

The phone is not connected to Car/Bluetooth. I will try it today and give feedback tomorrow. Thank you for the response

 

[JohnS_3CX]

Hi Jaco,

We originally made this for better bluetooth support, but it works by using a newer telecom API.

Some phones like the new API better than the old one (making the echo go away), so it might still help you in case your phone is one of those.

 

[Jaco Kriel]

HI John

Thank you for the quick response. I looked under advanced settings and the Car/Bluetooth support (new telecom API) was active. I switch it off and the echo is gone.

Thank you for the help

 

[Goossie]

Had this problem with an Huawei P20 PRO. Switching Car/Bluetooth support off, resolved the issue.

 

[JohnS_3CX]

Had this problem with an Huawei P20 PRO. Switching Car/Bluetooth support off, resolved the issue.

Hi @Goossie glad to hear, can you please share your Android OS version and 3CX app version?

 

[Goossie]

Hi @Goossie glad to hear, can you please share your Android OS version and 3CX app version?

Hi, the app is currently on 16.0.0.35, OS is running 9.1.0.311

 

[JohnS_3CX]

Thanks!